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LEGAL
& FAQ

VIRTUAL WORLD
LEGAL INFORMATION | FREQUENTLY ASKED QUESTIONS


 

TERMS OF SERVICE

Use of Virtual World Web Hosting Services constitutes acceptance and agreement to Virtual World TOS.


General Terms and Policies

The Service is provided to authorized persons or organizations (referred to in this document as “Subscriber” or “you”). Any use of the service is subject to restrictions listed below. By using the Service, you agree to be bound by all of theses Terms and Policies. If you do not agree to be bound by these Terms and Policies, you must cancel your account immediately and may not thereafter use or attempt to use the Service.


Coverage – If you are an individual Subscriber, these Terms and Policies apply to all persons who gain access through your account. If you are a commercial Subscriber, these Terms and Policies apply to all your employees, agents and/or customers. In either instance, a violation of these Terms and Policies by anyone using your account will be treated as a violation by you.


Prices and Charges – Virtual World provides the use of cPanel and domain control panels to you free of charge, but if through misuse or through abuse on your part we incur any charges, we reserve the right to pass these charges on to you. Term – The Service is provided to you for as long as you wish to use it, however we withhold the right to terminate the service if you use it in a way that violates the terms of use.


Backups – Virtual World carry’s out backups per day, these backups are strictly for our own use in-case of a server failure. This is not meant as a replacement for keeping your own backups and we are not responsible for any loss of data.


Refunds – Refunds are not available for domain names, SSL Certificates, Domain Transfer In fees, Domain Transfer Out fees, or any other products or services provided by Virtual World through other companies. No refunds are provided for VPS or Dedicated servers under any circumstances. Refunds will be issued at our discretion. Setup fees are non-refundable. Any funds sent to Virtual World which are in excess of the amount owed can only be reimbursed in credit and cannot be refunded.


Cancellations – Virtual World requires a ten (10) day notice of cancellation prior to the billing renewal date for the upcoming billing cycle, submitted via the billing portal.


Suspensions – In the event a service is suspended for non-payment or any other reasons / issues, Virtual World assumes no liability for the integrity of the data stored on a suspended server. Virtual World reserves the right to refuse service to any active or in-active customers for any reason it deems necessary.


Virtual World reserves the right to refuse service to any active or in-active customers for any reason it deems necessary & can modify its TOS & AUP at any given point of time it is required.


VIOLATIONS OF Virtual World TOS/ACCEPTABLE USE POLICY


Examples of what Virtual World considers non-acceptable content and/or links to such.

Pirated software

Bulk Email /Spam related products

Illegal Pornography/Nudity

Adut content of any type

Warez/Adults/Cracked products forum/blog

Hacking/cracking related websites

Warez and/or copyrighted MP3s

Illegal material or material that is against public policy

Free Hosting of any kind

Game sites

Public Download Sites of any kind (computer applications, games, mobile apps)

Proxy Sites

Bulk File Storage and Streaming Audio/Video hosting.

User Forums containing links to material that violates our TOS

Content or links to sites that are detrimental to public policy, health and welfare

No rapishare related scripts (accepted on our special server)


Grounds for Suspension and Termination


You agree to comply with these Terms and Policies. Any violation of either, these Terms and Policies or the other rules, regulations or policies noted above may serve as cause for Virtual World to suspend or terminate your account. You agree that Virtual World has the right, with or without notice, to suspend or terminate your account upon the first or subsequent occurrence of any of the following -


Virtual World DOES NOT GUARANTEE THE SECURITY OR BACK-UP OF ANY OF YOUR DATA WHICH MAY BE STORED ON THE SERVICE.


The following constitute violations of this AUP:


Illegal use: Virtual World services may not be used for illegal purposes, or in support of illegal activities. Virtual World reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.


Harm to minors: Use of the Virtual World service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography.


Threats: Use of the Virtual World service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.


Harassment: Use of the Virtual World service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.


File backup: The users are responsible for files in their hosting account. So they must backup their important files in local pc , If your account is terminated /suspended because of breaking our TOS, then we can not provide you ,your files. So all users are requested to take their account’s backup at least once in a week. We are NOT responsible for any file loss / modifications in your account due to hacking / illegal activity problems.


Back Up Copy : Customer agrees to maintain a current copy of all content hosted by Virtual World. Virtual World performs an off-site backup of the Clients Web Content on a regular basis. The Client acknowledges that the backup of Web Content is a free value added service performed by "Virtual World", and is limited to the Clients with Shared Hosting and Reseller Hosting Services(Linux). Furthermore, "Virtual World" does not guarantee this feature to any of the Clients, and therefore strongly advises the Client to regularly perform a backup of their Web Content.


Backup File Storage: For the maximum performance and for getting sufficient storage space for all the users, a user may not store the backup of their site in this server. Users can generate backup and download it to their pc within 24 hrs.


Fraudulent activity: Use of Virtual World service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as “pyramid schemes,” “ponzi schemes,” and “chain letters.”


Forgery or impersonation: Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation. Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM) Use of the Virtual World service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate termination of the offending Virtual World account.


E-mail / News Bombing: Malicious intent to impede another person’s use of electronic mail services or news will result in the immediate termination of the offending Virtual World.


E-mail / Message Forging: Forging any message header, in part or whole, of any electronic transmission, originating or passing through the Virtual World service is in violation of this AUP.


Usenet Spamming: Virtual World has a zero tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.


Unauthorized access: Use of the Virtual World service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Virtual World or another entity’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Virtual World account is subject to immediate termination. Accessing shell without permission is prohibited and may cause the account suspension.


Copyright or trademark infringement: Use of the Virtual World service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.


Collection of personal data: Use of the Virtual World service to collect, or attempt to collect, personal information about third parties without their knowledge or consent. Network disruptions and unfriendly activity: Use of the Virtual World service for any activity which affects the ability of other people or systems to use Virtual World services or the Internet. This includes “denial of service” (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member’s responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual’s computer system will result in immediate account Virtual World will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.


Fraud: Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.


Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right: Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.


Distribution of Viruses: Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offense will result in the immediate termination of the offending account.


Inappropriate Use of Software: Use of software or any device that would facilitate a continued connection, i.e. pinging, while using Virtual World services could result in suspension service.


Downloads: In order to maximize uptime on our servers, media, backups, warez, are forbidden on the server. Video/Game/Music targeted sites are not allowed.


Third Party Accountability: Virtual World subscribers will be held responsible and accountable for any activity by third parties, using their account, that violates guidelines created within the Acceptable Use Policy.


Violation Of Virtual World Virtual Accounts: It is absolutely forbidden to host illegal pornographic content on VPS / Dedicated Servers/ Shared servers. VPS / Dedicated Servers / Shared Servers found hosting this material will be subject to immediate cancellation without refund.


Security: You are responsible for any misuse of your account, even if the inappropriate activity was committed by a client, friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.


Your password provides access to your account. It is your responsibility to keep your password secure. Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.


Attempting to obtain another user’s account password is strictly prohibited, and may result in termination of service. You must adopt adequate security measures to prevent or minimize unauthorized use of your account. You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.


You may not attempt to interfere with service to any user, host or network (“denial of service attacks”). This includes, but is not limited to, “flooding” of networks, deliberate attempts to Overload a service, and attempts to “crash” a host. Users who violate systems or network security may incur criminal or civil liability.


Virtual World will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.


REPORTING VIOLATIONS OF Virtual World AUP & TOS


Virtual World requests that anyone who believes that there is a violation of this AUP & TOS to direct the information to the Abuse Department at Virtual World If available please provide the following information:


The IP address used to commit the alleged violation


The date and time of the alleged violation, including the time zone or offset from GMT


Evidence of the alleged violation E-mail with full header information provides all of the above, as do system log files. Other situations will require different methods of providing the above information.


Payment dues


All hosting accounts will be suspended the next day of payment due date and will terminate after 7 days from the due date if the payment is not received, unless otherwise there is a hold.


Resource Usage


User may not:


• Use 21% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.


• Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.


• Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.


• Run any software that interfaces with an IRC (Internet Relay Chat) network.


• Run any bit torrent application, tracker, or client.


• Participate in any file-sharing/peer-to-peer activities.


• Run any gaming servers such as counter-strike, half-life, battlefield1492, etc.


• Run cron entries with intervals of less than 30 minutes


Chargeback and Payment Disputes


All payment disputes must be raised via ticket support. If you dispute a payment through your credit card company, through PayPal or another financial institution we may immediately suspend or terminate all services you have purchased from us. We may levy a charge of $25 per dispute instance, payable before we restore your services. If we are charged a chargeback settlement fee, or other fee related to the payment dispute, we may pass this fee onto you.


You may create your own backup of your account from your control panel however these may only be stored for up to 2 days. Please download archives to a local source and remove them from your account.


Bandwidth/Disk Space Usage


Virtual World may take any one or more of the following actions in response to complaints:


Issue written or verbal warnings
Suspend the Member’s newsgroup posting privileges
Suspend the Member’s account
Terminate the Memeber’s account
Bill the Member for administrative costs and/or reactivation charges
Bring legal action to enjoin violations and/or to collect damages, if any, cause by violations
Virtual World shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.


Virtual World reserves the right to refuse service to any active or in-active customers for any reason it deems necessary & can modify its TOS & AUP at any given point of time it is required.


ACCEPTABLE USER POLICY


This Acceptable Use Policy ("AUP") governs the use of Virtual World's web hosting service. Violation of this AUP may result in suspension or termination of your service.


Offensive Content

• constitutes child pornography
• constitutes pornography or adult related material
• is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech
• is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes
• is defamatory or violates a person's privacy
• creates a risk to a person's safety or health, creates a risk to public safety or health, compromises national security, or interferes with a investigation by law enforcement
• improperly exposes trade secrets or other confidential or proprietary information of another person
• is intended to assist others in defeating technical copyright protections
• clearly infringes on another person's trade or service mark, patent, or other property right
• promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking
• is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to Virtual World or
• is otherwise malicious, fraudulent, or may result in retaliation against Virtual World by offended viewers.


Security


You must take reasonable security precautions. You may not provide free hosting services to your clients. You must protect the confidentiality of your password, and you should change your password periodically.


Resource Usage


Each customer is required to utilize as little server resources as possible, so as to allow for reasonable performance by all Virtual Wolrd customers. Because server CPU and memory are shared resources, excessive consumption of these resources can interfere with or completely prevent normal service performance for other users. The Company reserves the right to suspend or terminate Services on any account that, at our sole discretion, is abusing server resources. Such suspension or termination can occur at anytime without prior warning, and for any or no reason.


Restriction on Storage Space Usage


All accounts are subject to the following restrictions on storage space usage:

• Accounts must have valid, working websites, and not violate any previously subscribed terms
• Accounts are not for use of mass storage of backups, files, audio, video, zip files or others at our discretion
• Accounts are not for us of mass distribution of files, such as torrents or mirrors
• Any account found violating these terms may be suspended or terminated without warning


Unsolicited E-Mail


You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it.


Other


You must have valid and current information on file with your domain name registrar for any domain hosted on the Virtual World network.


SLA POLICY


All credit requests must be sent no later than the tenth (10th) day of the month following the SLA violation. Credits are issued based on the uptime for the previous calendar month only. For example, if you experienced less than 99.9% uptime in the month of November, you would need to submit your request for credit no later than December 10th. Requests not submitted within the required timeframe will not be accepted - no exceptions.

The following circumstances are not eligible for credit and are specifically excluded from our Uptime Guarantee: Scheduled Maintenance, DDoS or similar attack, hardware failure, third-party software failure, customer fault/error, issues with customer ISP, firewall blocks/bans, or any other circumstance beyond our reasonable control. Virtual World's SLA policy does NOT apply to services such as: Static IP Addresses, SSL Certificates, Domain Registrations or Domain Transfers. We reserve the right to deny any credit request for any or no reason.


PRIVACY POLICY


This Privacy Policy describes the information we collect from you, what we do with the information, and our information security practices.


Users' privacy is very important to Virtual World. Virtual World is committed to safeguarding the information Users entrust to us.


We will use your personally identifiable information only as follows:

For payment purposes and to provide customer support.
To announce special offers or provide other information from time to time via e-mail. We may also send e-mails announcing special offers by our third parties, but we will not provide the third parties with your e-mail address or other personally identifiable information. If you do not wish to receive these e-mails, you may opt out of future e-mails at any time by following the instructions included in the e-mail.
To improve our service and the marketing of our service. For example, we may use the information we gather from user surveys, demographic data, and web site visits to help us improve or target our Web site and customise your visit.


Security of Your Information


We absolutely do not transfer or sell your information for inclusion on third party e-mail or other marketing lists. We store your personally identifiable information and payment information in a database which has numerous protection policies in place to ensure its security. We encrypt some sensitive data such as passwords and/or but not limited to credit card numbers.


Virtual World Global | Cloud Hosting Solutions